Resources and Numbers

Resource List

Toll Free Numbers

TDD Line

Website

2-1-1 Local Services (option 1)

2-1-1 HHSC Benefit Program Information, Case Status, and Case Changes (option 2)

2-1-1

2-1-1

https://www.211texas.org/

https://www.yourtexasbenefits.com/

Medicaid Client Help Line (not STAR, STAR Kids, STAR+PLUS or STAR Health)

Questions about bills

Help finding a provider

1-800-335-8957

1-800-735-2988

http://www.tmhp.com

To get a ride to a Medicaid visit:

   

https://hhs.texas.gov/services/health/medicaid-chip/programs/texas-medicaid-chip-medical-transportation-program

Houston / Beaumont area (Austin, Brazoria, Chambers, Colorado, Fort Bend, Galveston, Hardin, Harris, Jasper, Jefferson, Liberty, Matagorda, Montgomery, Newton, Orange, Polk, San Jacinto, Tyler, Walker, Waller, or Wharton): Call Medical Transportation Management (MTM).

Dallas / Fort Worth area (Collin, Dallas, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, Tarrant, or Wise): Call LogistiCare

All other Service Areas

1-855-687-4786

7-1-1

 

1-855-687-3255

1-866-588-3133

 

1-877-633-8747

1-800-735-2988

 

Enrollment Help Line for STAR, STAR Kids, STAR+PLUS or Children's Medicaid Dental Services

1-800-964-2777

7-1-1

 

HHSC Office of the Ombudsman

1-877-787-8999

7-1-1

1-800-735-2989

https://hhs.texas.gov/about-hhs/your-rights/office-ombudsman

Medicaid Managed Care Helpline

Help accessing care

Complaints

1-866-566-8989

7-1-1

1-800-735-2989

https://hhs.texas.gov/managed-care-help

Foster Care Ombudsman

Access to care up to 26 years old

Complaints

1-844-286-0769

7-1-1 or 1-800-735-2989

https://hhs.texas.gov/foster-care-help

Behavioral Health Ombudsman

Are you experiencing road blocks to needed mental health or substance use care?

1-800-252-8154

7-1-1

1-800-735-2989

https://hhs.texas.gov/behavioral-health-help

Texas Health Steps Medical and Dental Checkups

Help finding a provider

Help schedule a visit

1-877-847-8377 7-1-1  

Case Management for Children and Pregnant Women Services

1-877-847-8377

7-1-1

 

Women, Infants, and Children (WIC)

1-800-942-3678

1-800-735-2988

http://www.dshs.state.tx.us/wichd/

Healthy Texas Women program (HTW)

To find a HTW doctor or clinic

1-866-993-9972

1-800-335-8957

1-800-735-2988

https://www.healthytexaswomen.org

Your Texas Benefits Medicaid Card

1-855-827-3748

1-800-735-2988

https://www.yourtexasbenefits.com/

Learn about Texas Medicaid for Children

   

http://www.mychildrensmedicaid.org/

http://chipmedicaid.com/