Your Right to File a Complaint

If you have a complaint about Medicaid services, call the department, office, or program you have a complaint about.  If you don’t get the help you need there, call 2-1-1 or 1-877-541-7905. If you still need help, contact the HHSC Office of the Ombudsman by:

Mail

HHSC Office of the Ombudsman, MC H-700
P.O. Box 13247
Austin, TX 78711-3247

Phone

1-877-787-8999

Fax

1-888-780-8099

E-mail

contact@hhsc.state.tx.us

Website

HHSC Ombudsman