Your Civil Rights

While your child has Medicaid, you have the right to:

  • Be treated fairly and with respect by doctors, dentists, other providers, and their staff.
  • Be treated fairly, regardless of race, color, national origin, sex, age, disability, religion, or political beliefs.
  • Choose your child’s doctor as long as the doctor is accepting people with Medicaid.
  • Have a reasonable amount of time to pick your child’s doctor.
  • Change to another doctor in a fair and easy manner.
  • Get another doctor’s opinion about treatment for your child.
  • Get help in talking with your child’s doctor if you speak a different language or use sign language.
  • Get emergency care for your child from the emergency room closest to you.
  • Get a letter that tells you why your child can’t get a Medicaid service you asked for.
  • Use the Medicaid complaint and appeal process.
  • Get a fast response to your complaint.
  • Get a Medicaid Fair Hearing if your child couldn’t get a Medicaid service.

Your Right to Privacy

Every time you get a health-care service, your doctor writes down what happened and puts it in your file. This file is kept private. Your doctor can only give out your file if you agree.

Your Right to Your Health Files

You have the right to get a copy of your files and case information. You might have to pay for a copy. You also can ask to make changes in your file if you know something is wrong. If you change your doctor, you can ask that your files be sent to your new doctor.

Help with Civil Rights

Contact the HHSC Civil Rights Office if you believe:

  • You were treated unfairly because of your race, color, national origin, sex, age, religion or disability. This is known as discrimination.
  • You could not get services because of your race, color, national origin, sex, age, religion or disability. Again, this is discrimination.
  • You were treated unfairly or were refused service because you complained about discrimination.
  • You could not get services because you do not speak English or because you have a hearing or vision disability.
  • You were the victim of unwanted sexual advances by a Medicaid provider.

You can contact the HHSC Civil Rights Office in several ways:

Mail

Civil Rights Office
Health and Human Services Commission
701 West 51st St., MC W206
Austin, TX 78751

Phone

1-888-388-6332
1-512-438-4313 (Austin area)

Fax

1-512-438-5885

Email

HHSCivilRightsOffice@hhsc.state.tx.us

To learn more, visit the HHSC Civil Rights Office website.